Privacy Policy

This website is maintained and operated by TRESORE.

We collect and use some personal data belonging to those who use our site. In doing so, we act as controller of this data and we are subject to the provisions of Federal Law no. 13.709/2018 (General Personal Data Protection Law - LGPD).

We care about the protection of your personal data and have therefore made available this privacy policy, which contains important information about:

- Who should use our website 
- What data we collect and what we do with it; 
- Your rights in relation to your personal data; and 
- How to contact us.


  1.  Data we collect and reasons for collection


Our website collects and uses some personal data from our users, in accordance with the provisions of this section.

  1. Personal data expressly provided by the user


We collect the following personal data that our users expressly provide to us when using our website:

Name; 
E-mail; 
Phone; 
Website; 
Desired product.

This data is collected at the following times:

When the user fills in a contact form or registers to receive newsletters from the site.

The data provided by our users is collected for the following purposes:

So that the user can quote for our services or receive a contact from our sales team.

  1. Sensitive data

No sensitive data will be collected from our users, as defined in articles 11 et seq. of the Personal Data Protection Act. Thus, no there will be collection of data on racial or ethnic origin, religious conviction, political opinion, membership of a trade union or religious, philosophical or political organization, data relating to health or sex life, genetic or biometric data, when linked to a natural person.

  1. Cookies

Cookies are small text files that are automatically downloaded to your device when you access and browse a website. They are basically used to identify users' devices, activities and preferences.

The cookies do not allow any files or information to be extracted from the user's hard disk, and it is not possible to access personal information that does not originate from the user or the way in which they use the site's resources.

  1. Third-party cookies


Some of our partners can configure cookies on the devices of users who access our website.

These cookiesIn general, the aim is to enable our partners to offer their content and services to the user who accesses our site in a personalized way, by obtaining browsing data extracted from their interaction with the site.

Users can find out more about the cookies third party and how the data obtained from it is processed, as well as having access to the description of the cookies used and their characteristics, by accessing the following link:

https://developers.google.com/analytics/devguides/collection/gajs/cookie-usage

The entities responsible for collecting cookies may pass on the information obtained to third parties.

  1. Cookie management

The user may object to the registration of cookies through the site, all you have to do is disable this option in your own browser. More information on how to do this in some of the main browsers used today can be found at the following links links:

Internet Explorer: 
https://support.microsoft.com/pt-br/help/17442/windows-internet-explorer-delete-manage-cookies

Safari: 
https://support.apple.com/pt-br/guide/safari/sfri11471/mac

Google Chrome: 
https://support.google.com/chrome/answer/95647?hl=pt-BR&hlrm=pt

Mozilla Firefox: 
https://support.mozilla.org/pt-BR/kb/ative-e-desative-os-cookies-que-os-sites-usam

Opera: 
https://www.opera.com/help/tutorials/security/privacy/

The deactivation of cookiesHowever, this may affect the availability of some of the site's tools and functionalities, compromising their correct and expected operation. Another possible consequence is the removal of user preferences that may have been saved, impairing the user experience.

  1. Collection of data not expressly provided for

Occasionally, other types of data not expressly provided for in this Privacy Policy may be collected, provided that they are provided with the user's consent, or that the collection is permitted on the basis of another legal basis provided for by law.

In any case, the collection of data and the processing activities resulting from it will be informed to the users of the site.


  1.  Sharing personal data with third parties

We do not share your personal data with third parties. However, we may do so in order to comply with a legal or regulatory requirement, or to comply with an order issued by a public authority.


  1.  How long your personal data will be stored

The personal data collected by the website is stored and used for a period of time that corresponds to what is necessary to achieve the purposes listed in this document and that takes into account the rights of its holders, the rights of the website controller and the applicable legal or regulatory provisions.

Once the periods of storage of personal data have expired, they are removed from our databases or anonymized, except in cases where there is the possibility or need for storage by virtue of a legal or regulatory provision.


  1.  Legal bases for processing personal data


Every personal data processing operation must have a legal basis, which is nothing more than a justification that authorizes it, as provided for in the General Personal Data Protection Law.

All our personal data processing activities have a legal basis, among those permitted by law. More information on the legal bases we use for specific personal data processing operations can be obtained from our contact channels, which are listed at the end of this Policy.


  1.  User rights

Website users have the following rights under the Personal Data Protection Act:

- confirmation of the existence of treatment; 
- access to data; 
- correction of incomplete, inaccurate or outdated data; 
- anonymization, blocking or deletion of data that is unnecessary, excessive or processed in breach of the law; 
- portability of data to another service or product provider, upon express request, in accordance with the regulations of the national authority, observing commercial and industrial secrets; 
- deletion of personal data processed with the consent of the data subject, except in the cases provided for by law; 
- information from public and private entities with which the controller has shared data; 
- information about the possibility of not giving consent and the consequences of refusing; 
- revocation of consent.

It is important to note that, under the terms of the LGPD, there is no right to delete data processed on legal grounds other than consent, unless the data is unnecessary, excessive or processed in breach of the law.

  1. How the owner can exercise their rights

In order to guarantee that the user who wishes to exercise their rights is in fact the owner of the personal data which is the subject of the request, we may ask for documents or other information which may help to correctly identify them, in order to safeguard our rights and the rights of third parties. This will only be done, however, if it is absolutely necessary, and the requester will receive all related information.


  1.  Security measures in the processing of personal data


We employ technical and organizational measures to protect personal data from unauthorized access, destruction, loss or alteration.

The measures we use take into account the nature of the data, the context and purpose of the processing, the risks that a possible violation would generate for the rights and freedoms of the user, and the standards currently employed in the market by companies similar to ours.

We have adopted the following security measures:

- Our users' data is stored in a secure environment; 
- We limit access to our users' data so that unauthorized third parties cannot access it; 
- We use an SSL certificate (Secure Socket Layer), so that data transmission between users' devices and our servers is encrypted; 
- We keep records of all those who have, in some way, come into contact with our data.

Even if you do everything in your power to prevent security incidents, it is possible that a problem may occur that is caused exclusively by a third party - such as in the case of attacks from hackers or crackers or in the event of the sole fault of the user, which occurs, for example, when they themselves transfer their data to a third party. Therefore, although we are generally responsible for the personal data we process, we disclaim liability in the event of exceptional situations such as these, over which we have no control whatsoever.

In any case, should any type of security incident occur that could generate significant risk or damage to any of our users, we will notify those affected and the National Data Protection Authority of the incident, in accordance with the provisions of the General Data Protection Act.


  1.  Complaint to a control authority

Without prejudice to any other administrative or judicial remedy, personal data subjects who feel in any way wronged may lodge a complaint with the National Data Protection Authority.



  1.  Changes to this policy


This version of this Privacy Policy was last updated on: 03/06/2024.

We reserve the right to modify these rules at any time, in particular to adapt them to any changes made to our website, either by making new features available or by removing or modifying existing ones.

Whenever there is a change, our users will be notified of the change.


  1.  How to contact us

If you have any questions about this Privacy Policy or the personal data we process, please contact our Personal Data Protection Officer through one of the channels mentioned below:

E-mail: comercial@tresore.com.br

Phone: +55 12 99773-0486

Postal address: Rua Coronel Gomes Nogueira, N°207
Taubaté

en_USEnglish
pt_BRPortuguês do Brasil en_USEnglish